Easypix microscope Operations Instructions Page 69

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NANOSURF SUPPORT
69
only happens when measuring in Dynamic Force Mode.’
If an error message was displayed: The exact text of the message, or at least
its start.
The serial number of your scan head and/or Controller.
A description of the computer hardware and software on which the con-
trol software is running: computer brand, type (lap-/desktop), operating
system, software version etc.
Original Nanosurf image data (.nid) files that show the problem, rather
than bitmap screen shots, because these files contain all the settings that
were used to make them.
Parameter (.par) files with the instrument settings that were used when
the problem occurred.
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